AENA, the management company of Corvera Murcia Airport, has a long history of providing assistance for particular needs, managing 46 airports – 15 of which are international. In 2014 the company handled 195.9 million passengers on 1.8 million flights.
AENA has provided the resources necessary to ensure a problem-free transit through the Corvera terminal and onto your flight, regardless of disability or reduced mobility. A meeting point has been set up just outside the terminal building and a help desk can be found inside the main hall. Lifts have been strategically placed throughout the terminal to allow easy access between departures on the first floor and the main hall on the ground floor.
Passengers with particular needs are required to inform their airline of the assistance needed, and they can also request assistance from AENA in advance, using a simple online form, or by telephone.
Requesting Assistance
You will need to request assistance from the support personnel at least 48 hours in advance, and also remember to inform the airline.
When requesting assistance you should indicate your particular needs so that the personnel and equipment can be prepared.
You can contact AENA’s 24-hour help line (+34) 913 211 000, or fill in the simple form online here
Assistance Service
- This is a free service.
- Minors must be accompanied by an adult.
- Up to three flights can be booked as part of one request.
- Bookings should be made at least 48 hours before the flight.
- You must be at the meeting point two and a half hours before departure.
Information Needed
AENA will ask you to provide the following:
- Contact information, including email address.
- Flight number.
- Date and time of the flight(s).
- Your assistance needs.
Any other information that you deem relevant.
If you require more information contact AENA 24/7 on: (+34) 913 211 000.
